INTRODUCTION
This site is owned and operated by GRANDPAW PET RESORTS PRIVATE LIMITED. This Privacy Policy applies to the activities of GRANDPAW PET RESORTS PRIVATE LIMITED and any of its affiliates (referred to as "GPRPL", "We", "Us", or "Our" in this policy).
Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. We recognize that privacy is important to our guests, and hence our Privacy Policy explains our practices regarding personal information we collect when you visit or use our services i.e. resort rooms, restaurants, bars, spas, etc. (“the Services”) and our website, mobile applications, or other online products and services or when you fill up a form and become member of our loyalty programmes (if any) (“the Site”). We shall protect your personal data, to keep it secure as per applicable privacy and data protection laws. This policy discloses what information we gather and how we use it. It explains how GPRPL handles personal information that users provide through voluntary submissions and complies with the requirements of the applicable laws in India. If you have further questions relating to this policy please contact us by mail at info@grandpawresorts.com.
You will be asked to consent to the terms of this Privacy Policy when making or confirming a reservation, joining our loyalty programmes (if any), registering for events or promotions or otherwise corresponding with us via the Site or otherwise where required under applicable law.
LAWFUL BASIS FOR PROCESSING
We may process your information because:
- We have a contract with you
- You would have given us express permission to do so
- We must have provided services to you after you have purchased something from us
- We must have provided services to you because you have taken one of our offers
- To comply with the law.
TYPES OF PERSONAL DATA WE COLLECT
Basis on information you provide directly to us, we collect personal data (including where applicable sensitive personal data). This may include the following:
- personal and business information like your full name, date of birth, marital status, name of spouse, date of anniversary, address, contact information, etc.
- passport and visa information;
- identification document and/or address proof that you provide, viz. passport, driving license, Aadhar card, voter ID etc.;
- guest stay information, including our hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, your service preferences, telephone numbers dialled, email id, telephone and other messages received;
- your credit card, mobile payment and other payment details;
- any information necessary to fulfil special requests (for example, leisure, travel and guest preferences, food allergies and/or medical information);
- medical / health information shared in order to avail any facilities at our hotels including but not limited to spa, swimming pool, adventure activities, gym, etc.;
- your reviews, feedback and opinions about our hotels, resorts, programmes and services;
- information collected through the use of closed-circuit television systems and other security systems;
- photographs; and
- any other personal data you choose to provide to us.
INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THE SITE
When you access or use the Services and Site, we automatically collect personal data about you, including:
Log Information: we may collect system log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site;
Device Information: we may collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers (such as, IP address, IMEI number, the address of the device's wireless network interface, or mobile phone number used by the device) and mobile network information;
Location Information: we may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information. You can turn off location services for a device at any time, but this may turn off some useful features;
Information Collected by Cookies and Other Tracking Technologies: we and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and Site and your experience, see which areas and features of our Services and Site are popular and count visits. Web beacons are electronic images that may be used in our services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness.
Information We Collect From Other Sources: we may also obtain personal data from our third party service providers (if any) but not limited to i.e. booking agents, travel agents and corporate accounts (such as information relating to the credit of guests) and combine that with information we collect through our Services and Site where we believe that it is necessary to help manage our relationship with you.
Where you provide personal data of third parties (for example, names and contact details of your family members in connection with bookings or family memberships), you confirm that you have their consent to provide their personal data to us. We recommend you refer them this policy.
PURPOSE & USE OF COLLECTING INFORMATION ABOUT YOU
By submitting your personal data in website of GPRPL you explicitly consent to the use or disclosure of such personal data and information by GPRPL for the purposes mentioned in this policy document in compliance of applicable laws in India. As indicated in the list above GPRPL only collects personal information that is necessary for business purposes. We endeavor at all times to collect personal information in a fair and lawful manner, and to meet our users' expectations that we will respect their right to control how their personal information is collected and used.
In some cases, we may use your personal information to pursue legitimate interests of our own. Some of the purposes for which your personal data may be used are enumerated hereinbelow:
- Subject to applicable laws and consent provided by you, we may disclose your information to our affiliates, vendors and service providers, business partners and other third parties, for the purpose of our business or for our business transactions with you or for ensuring appropriate effective services to our customers and clients.
- Administering the engagement, we have entered with you;
- Business management and planning, including accounting and auditing;
- For the termination of an engagement;
- Providing privileges, special offers, benefits and services to you including but not limited to administering contests and processing membership of our loyalty programmes (if any);
- Dealing with audits, legal disputes and insurance claims. Complying with health and safety obligations;
- To prevent fraud;
- To monitor your use of our information and communication systems to ensure compliance with our laws of the land;
- To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution;
- To conduct data analytics studies to review and better understand customer satisfaction and needs;
- Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
We may also use your personal information in the following situations:
- Where we need to protect your interests (or someone else's interests).
- Where it is needed in the public interest or for official purposes or requested for by investigative police or governmental authorities.
- We also use your personal information for internal quality assurance purposes. GPRPL provides personal information to resort operators in order to facilitate a booking that you have requested. Otherwise GPRPL does not routinely disclose personal information, except where it is necessary to provide you with a service that you have requested during your stay or otherwise at the resort. The information provided by you is also used for our business transactions with you and for our legitimate business interest. We use your information including personal data in accordance with any consent you may have provided. You have the right to decline to provide your consent and, if consent is provided, to withdraw your consent at any time.
INFORMATION ABOUT MINORS
We do not knowingly collect personal information from individuals under 18 years of age, other then what is required for booking the facilities purpose. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
SHOULD YOU REQUIRE, YOU MAY ALWAYS ACCESS THE INFORMATION WE KEEP ABOUT YOU
You always have the right to receive information regarding your stored personal data, as well as regarding the purpose of the associated data processing. Information about stored data may be obtained from GPRPL. If at any time you want to know exactly what personal information, we hold about you, you are welcome to access it. Any further additional details that we may hold about you can be requested by mailing us info@grandpawresorts.com with specific subject line on this as "INFORMATION REQUESTED". For security purposes, confirmation of your identity will be required prior to supply of this information. We shall be able to revert you within 7 working days from the date of receipt of all the requisite identification information.
THIRD PARTIES
- We use the services of third-party service providers to provide certain products and services like credit card billing, reservations services, call centre services, management of the loyalty programmes (If any), mailing of promotional material, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by us. We may provide information that is non-personal, to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We expressly prohibit the sale or transfer of any information to any party outside of GPRPL by such service providers.
- From time to time we may partner with other companies to provide co-sponsored or co-branded promotions, products and services and may share your information with our co-sponsor. For example, we may co-sponsor some prize draws, competitions or contests on our site with other companies or we may provide prizes for contests sponsored by other companies. If you enter one of these contests, we may share your information with our co-sponsor or the third-party sponsor.
- In the event of a merger, consolidation, sale, liquidation or transfer of assets, we may, in our sole and absolute discretion, transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more affiliated or unaffiliated third parties.
- We may, with or without prior notice to you, have to share your information in order to comply with applicable laws or respond to governmental inquiries or requests from public authorities or to comply with valid legal process, to protect the rights, privacy, safety or property of GPRPL, its guests, employees or the public or to permit us to pursue available remedies or limit the damages that we may sustain or to respond to an emergency.
- If you use a corporate credit card, your billing information may be shared with your employer.
TRANSFERRING YOUR PERSONAL INFORMATION
We do not sell your contact information to other marketers. While using your information for the purposes mentioned above, we will ensure that your personal information is handled and safeguarded as per this policy.
RETENTION AND DISPOSAL OF YOUR PERSONAL INFORMATION
Your personal data will be retained in a form which enables us to identify you for no longer than it is necessary for the purposes for which the data was collected and used. Your personal data may be retained in certain files for a period of time as required by applicable law and following our data retention policies in order to comply with such financial or legal requirements, to properly resolve disputes or to troubleshoot problems.
DIGITAL PAYMENTS
The facility for online payment(s) through credit card/ net banking account(s) is available for select credit card and net banking account(s) only as per the payment gateway. When making any online payment(s) through your credit card/ net banking account(s), you will be redirected to the payment gateway page. The payment gateway will redirect you to other website(s) maintained or controlled by third party(ies) (the "non- GPRPL website(s)"). GPRPL does not control the non- GPRPL digital properties and is not responsible for any transactions on the non- GPRPL digital properties. GPRPL is not responsible for, shall have no liability for and disclaims all warranties whatsoever expressed or implied related to the non- GPRPL digital properties, including without limitation any warranties related to performance, security, stability, or non-infringement of the title of the non- GPRPL digital properties, content or any controls downloaded from the non- GPRPL digital properties. You are requested to only use the GPRPL transaction ID for all queries made to the GPRPL helpline regarding online payment(s) made through your credit card/ net banking account(s).
POLICY MODIFICATIONS
We may update our privacy policy from time to time, without prior notice, and post it on the Site so that you are always informed of the way we collect and use your personal data. We encourage you to review this Privacy Policy whenever you access the Services and Site or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Site.
COPYRIGHT / TRADEMARKS
All material available on this web site is protected by copyright laws. Distribution of the material from the Site, for commercial purposes is prohibited. Domestic and International copyright and Trademark laws protect the entire contents of the Site. You are expressly prohibited from modifying, copying, reproducing, republishing, uploading, posting, transmitting or distributing any material on this Site including text, graphics, code and/or software. Similarly, trademarks, trade names, logos, etc., posted in the web site are also subject to appropriate protection under the applicable laws and the same cannot be used by any third party without prior written consent of GPRPL or the owner of such trademarks, trade names, logos, etc., in case the same are belonging to any other party other than GPRPL. All legally copy protected information, including but not limited to product / service designations, logos and company designations mentioned on the web site of GPRPL, are appropriately labelled.
APPLICABLE LAW AND JURISDICTION
This Site is administered by GPRPL at its offices in India and this agreement will be interpreted and enforced in accordance with laws of India. Any action to enforce this policy document or to resolve any dispute or conflict in any manner connected to this agreement, shall be brought exclusively in a court of competent jurisdiction in Bangalore, India alone. You agree to submit to such exclusive jurisdiction of the courts at Bangalore, India in relation to any conflict, controversy, dispute, etc., under or relating to or arising out of, this policy document including usage of GPRPL website.